Frequently Asked Questions

After sale Questions

Instructions for returning faulty goods
Date Added: Sunday 08 February, 2009
Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving ... more info
How to cancel an order? Before payment and after payment.
Date Added: Sunday 08 February, 2009
Cancellation before payment If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' ... more info
Who is responsible for product damage or loss during transit?
Date Added: Sunday 08 February, 2009
We offer Shipping Insurance for just US$ 1.99 to protect your package, in case of lost or damage problems. Any missing issues reported, we will ... more info
I have problems in using the product I ordered, please help!
Date Added: Sunday 08 February, 2009
Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still ... more info

Date Added: Friday 04 July, 2014
Hello, I did not receive a propper invoice for my order(order number Order Number: ). Please email me the invoice. The link you provided that was ... more info

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